Program Managers were overseeing large-scale workflows without sufficient input or collaboration from the wider organization, leading to limited effectiveness and discontent around project work within teams.

The lack of effective means for employees to contribute value created a sense of ambiguity during review periods and diminished the impact of project work.

Additionally, a lack of visibility into past workflow attempts and their outcomes hindered learning and progress. Collaboration opportunities were missed as employees interested in similar areas were unaware of others sharing their interests.

The organization knew that action needed to be taken but was unsure how to prioritize these challenges.