OPERATIONS & GROWTH
CASE STUDY / Decentralized Team Redesign
Utilizing a Strategic Organizational Redesign to Meet Urgent Challenges
Leaders face multiple urgent challenges every day.
How do we decide whether to pivot our strategy or press the gas pedal in solving for them?
One rapidly growing organization faced an 80% increase in hiring targets — with most of its workforce having less than one year of company experience.
When hitting aggressive staffing goals was a not an option, but a necessity, were the potential growing pains of an organizational redesign worth the strategic payoff? Or was incentivizing their new team to “work harder” good enough?
Operations, Growth, Organizational Design, Talent Acquisition
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At a Glance
THE PROBLEM
A growing organization of mostly new employees was faced with the highest production demands in their history. Needing to balance onboarding and tight deadlines, a new organizational design needed to be explored and implemented with urgency to meet these demands.
THE MISSING PIECE
A collaborative and data-driven assessment revealed that rather than plowing forward with more effort in the same systems, the creation of a new team structure provided more decentralized leadership and scope for employees. However, success also hinged on its delivery and implementation.
THE SOLUTION
Strategic operational initiatives broke the larger team into smaller subgroups, allowing for employees to display leadership potential, greater business development and more efficient onboarding — all while hitting their highest production demand.
Visual Summary
CASE RESULTS
KEY TAKEAWAYS
More Expertise = Better Business Relationships
Demonstrating expertise is a fast way to create value in a business relationship. Creating a dedicated model where individual contributors could deepen their expertise in a narrow scope of work allowed business partners to feel better supported. IC’s also gained traction and recognition in their own career development paths.
The Right Data Drives the Right Decisions
Collecting the right data ensures you make the right decisions. Clarifying organizational objectives and identifying KPIs that are aligned with them is vital. Tracking these metrics gave us a real-time pulse on our strategy — and an opportunity to pivot, if needed.
Importance of Specialization and Perspective
Understanding the immediate challenge — while recognizing the opportunity to solve for broader challenges — was the key to this case’s success. A good strategy offers to solve what’s in front of you; a better strategy offers to also solve what’s beyond it.